FREQUENTLY ASKED QUESTIONS
Feel free to contact pony@twotrick.com if you have any burning questions which are not addressed below.
topI AM A STORE OWNER OR BUYER INTERESTED IN SELLING YOUR GOODS, WHAT SHOULD I DO NEXT?
Contact laurie@twotrick.com for a wholesale application and terms & conditions. We may have a sales rep in your area, otherwise we can work directly with you to fill your needs. We require no minimum dollar amount for orders. We do require quantity minimums as follows - single cards: 6 per item number, all other products: 4 per item number. We offer online wholesale ordering for your convenience!
topWhat is your privacy policy?
We never sell or share the info you give Two Trick Pony with any outside company or third party. Ever.
topWhat forms of payment do you accept?
We accept Visa, Mastercard, American Express and Discover as well as PayPal. If you would prefer to pay by check or money order, please contact pony@twotrick.com.
topHow long will it take for my order to arrive?
Orders typically ship within 2 business days of being placed. Time in transit depends upon shipping method chosen and destination. Please contact pony@twotrick.com if you have any questions about shipping times.
topWhat do I do if my order arrives damaged?
Please report the damage to us within 3 days of receipt of your order. We will make sure you receive replacements as soon as possible.
topDo you offer gift packaging?
Yes! We offer kraft paper wrapping with red & white baker’s twine and a gift tag. Please contact pony@twotrick.com if you would like gift packaging.
topHow eco-friendly are you?
The short answer is - very! Check out our “greener pastures” section on the about page for the long answer.
topDo you offer graphic design services?
Absolutely! We would be delighted to discuss your next project with you. Contact us for more information.
topWHAT IS YOUR REFUND POLICY?
Items may be returned within 10 days of the date of receipt. They must be sent back in the original packaging and condition. Please contact us via phone (617-448-4457 x5) or email (pony@twotrick.com) for a Return Merchandise Authorization (RMA) form. We are unable to refund shipping and handling costs on returned merchandise. Credit will be issued upon receipt of the returned items.
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